Qualities of a Health Care Worker

What is the exchange of information, thoughts, ideas, and feelings called?

• Communication

• Transportation

• Meditation

• Calculation

Which of the following is a type of verbal communication?

• Spoken words

• Facial expressions

• Body language

• Touch

What type of communication involves written words?

• Written communication

• Verbal communication

• Nonverbal communication

• Visual communication

What has research shown about the percentage of communication that is nonverbal?

• A large percentage

• A small percentage

• None

• All

Which of the following impacts the communication process significantly?

• Facial expressions

• Typing speed

• Reading skills

• Mathematical ability

Which of the following is NOT mentioned as a way communication occurs?

• Verbal

• Written

• Nonverbal

• Digital

What does 'Attending' involve in the listening process?

• Providing verbal feedback

• Assessing information

• Identifying and interpreting sounds as words

• Retaining information

When is evaluation effective in the listening process?

• Once the listener provides feedback

• Once the listener retains information

• Once the listener fully understands the speaker's message

• Once the listener registers sound waves

What occurs during the remembering stage of the listening process?

• Listener provides feedback

• Listener categorizes and retains information

• Listener assesses information

• Listener registers sound waves

What is the process of assessing information received from the speaker called?

• Responding

• Remembering

• Evaluation

• Understanding