Chap 5 (5.1)

What is the primary aim of a logistics strategy in e-commerce?

• To optimize processes to meet customer demands

• To eliminate transportation costs

• To reduce the number of suppliers

• To increase product prices

Which of the following is NOT a component of logistics operations?

• Inventory management

• Transportation

• Procurement

• Marketing strategy

What does outsourcing logistics involve?

• Using internal resources exclusively

• Eliminating all logistics activities

• Increasing in-house logistics staff

• Employing external providers for supply chain functions

Which model is NOT mentioned as part of the digital business model?

• Mixed model

• B2C model

• C2C model

• B2B model

What is a risk associated with outsourcing logistics?

• Enhanced flexibility

• Improved customer service

• Disrupted business processes

• Increased capital investment

What is the first step in the partner selecting process for outsourcing?

• Evaluate options

• Assess strategy and outsourcing needs

• Identify the need for outsourcing

• Choose the plan that suits your goals

What is the primary role of e-com reserve logistics?

• To manage outbound delivery

• To efficiently move production lines and packaging

• To handle inbound shipping

• To conduct bill of lading audits

Which of the following is a characteristic of reserve logistics?

• Low conflict of ownership

• Large scale operations

• High recovery costs

• High number of capable providers

What does logistics operations control aim to ensure?

• Reduced customer satisfaction

• Perfect logistics operations

• Limited resource use

• Increased costs

Which measurement is NOT part of service quality measurement in logistics control?

• Customer satisfaction level

• Total logistics cost

• Number of customer complaints

• Perfect order ratio