FRONT OFFICE OPERATONS MIDTERM

FRONT OFFICE OPERATONS MIDTERM

University

50 Qs

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FRONT OFFICE OPERATONS MIDTERM

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Assessment

Quiz

Hospitality and Catering

University

Medium

Created by

Neiah Biera

Used 1+ times

FREE Resource

50 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is a guaranteed reservation?

A. reservation that is not refundable.           

B.    A reservation that holds a room without payment.

C.   A reservation that requires a deposit or credit card guarantee.

D. A reservation that can be cancelled anytime without penalty

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is NOT a common reservation method?

Phone

Walk-in

   Email

Telefax

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What does a Property Management System (PMS) primarily handle?

  Marketing strategies

Room inventory and guest reservations

Financial audits

Staff payroll

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which booking channel allows hotels to manage rates and availability across multiple platforms?

   Central Reservation System (CRS)

Global Distribution System (GDS)

Channel Manager

Online Travel Agency (OTA)

 

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the main purpose of a Global Distribution System (GDS)?

To manage hotel housekeeping schedules

To distribute hotel room availability and rates to travel agents and OTAs

To handle customer service issues

  To track guest preferences

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

How should a front office staff member handle a reservation modification request?

  Ignore it if it’s close to the check-in date

   Direct the guest to another department

  Update the reservation details in the PMS and confirm with the guest

Ask the guest to call back later

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

  What is an overbooking strategy?

Booking more rooms than available to maximize revenue

Offering discounts to all reservations

Guaranteeing every reservation a specific room

  Canceling reservations that are not confirmed

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