What is a guaranteed reservation?

FRONT OFFICE OPERATONS MIDTERM

Quiz
•
Hospitality and Catering
•
University
•
Medium
Neiah Biera
Used 1+ times
FREE Resource
50 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A. reservation that is not refundable.
B. A reservation that holds a room without payment.
C. A reservation that requires a deposit or credit card guarantee.
D. A reservation that can be cancelled anytime without penalty
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which of the following is NOT a common reservation method?
Phone
Walk-in
Telefax
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What does a Property Management System (PMS) primarily handle?
Marketing strategies
Room inventory and guest reservations
Financial audits
Staff payroll
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which booking channel allows hotels to manage rates and availability across multiple platforms?
Central Reservation System (CRS)
Global Distribution System (GDS)
Channel Manager
Online Travel Agency (OTA)
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the main purpose of a Global Distribution System (GDS)?
To manage hotel housekeeping schedules
To distribute hotel room availability and rates to travel agents and OTAs
To handle customer service issues
To track guest preferences
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
How should a front office staff member handle a reservation modification request?
Ignore it if it’s close to the check-in date
Direct the guest to another department
Update the reservation details in the PMS and confirm with the guest
Ask the guest to call back later
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is an overbooking strategy?
Booking more rooms than available to maximize revenue
Offering discounts to all reservations
Guaranteeing every reservation a specific room
Canceling reservations that are not confirmed
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