CSA Mock Test 1

Which of the following tabs are used to configure an email notification? Select 3 Answers

• Who will receive
• Which email template
• What it will contain
• When to send

What role is required to toggle the template bar and apply global templates to the forms?

• template_editor
• No special role
• template_admin
• form_admin

What dictionary attribute do you use to list all the columns you want visible on a reference field's drop-down list?

• ref_ac_columns
• ref_a_order_by
• ref_auto_completer
• ref_ac_columns_search

Which knowledge feedback option CANNOT be disabled at the knowledge base level?

• Marking as helpful
• All of them can be disabled
• Flaging
• Rating
• Commenting

Where do the ServiceNow client-side scripts execute?

• Web Browser
• ServiceNow Database
• Internet
• Application Server

Which icon allows you to access resources such as ServiceNow documentation and user guide?

• Lock icon
• Question mark icon
• Book icon
• Funnel icon
• Magnifier icon

Which of the following are true statements about the platform scripting? Select 3 Answers

• Business rules are not real-time and do not monitor fields on a form
• UI Actions can execute both client-side and server-side
• Client scripts can only execute on he browser but not when a database lookup is needed
• Data Policy can be run as a UI policy client-side

Which of the following defines an application service in the best way?

• It supports multiple configuration strategies
• It is a set of interconnected applications and hosts configured to offer a service to an organisation
• An application service monitors services in an organisation
• It provides standard fields and values for tracing life-cycle stages

What are the benefits of Flow Designer? Select 3 aswers

• Allows extending flow content by replacing workflows
• Provides natural-language-description of flow logic
• Promote process automation by enabling subject matter experts to develop and share reusable actions
• Provides configuration and runtime information to create, operate and troubleshoot flows from a single interface
• Provides multiple environments to build and visualise business processes

What model/standard across applications helps track life cycle stages and stage statuses fr Cis effectively

• CMDB Data Model
• Product Catalogue Data Model
• Common Service Data Model (CSDM)
• Universal Task data model