Business Quiz 1 - Term 1 - 10BSA

List five steps of the control function of management:

It is the process of management which is concerned with obtaining, utilizing and maintaining a satisfactory and satisfied workforce.

• Workload

• Organising

• Staffing

• Workforce

Which managerial skills are required for Top-level Managers?

• Diagnostic and Technical skills

• Interpersonal and Conceptual skills

• Diagnostic and Conceptual skills

• Technical and Conceptual skills

Using office software such as Microsoft Office, Adobe, and Google Docs in preparing reports.

• TECHNICAL SKILLS

• HUMAN SKILLS

• CONCEPTUAL SKILLS

Under this leadership, members often feel engaged in the process and are more motivated and creative.

• Autocratic

• Laissez-faire

• Democratic

Which of the following are examples of first-line management job titles:

• Senior vice president, chief financial officer, and regional vice president

• Collections supervisor, crew chief, and production supervisor

• Company vice president, department head, and regional sales manager

• President, senior vice president, and chief executive officer

Provides clear expectations for what needs to be done and how it should be done.

• Democratic

• Autocratic

• Laissez-faire

Define the term “internal customer” in one sentence.

• A consumer who has never purchased goods from your organization.

• A customer from the same department or the same organization.

• The passenger in a taxi you also take to go to work.

• A consumer who is employed by another organization.

Management responsible for developing and reviewing long-range plans and strategies.

• Top Management

• None of the above

• Middle Management

• First Level Management

Which of the following is responsible for tactical planning?

• Sub Level Management

• Top Level Management

• First Line/Supervisory Management

• Middle Level Management