Service Excellent Skill to Winning Customer
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Service Excellent Skill to Winning Customer
Quiz
•
Fun
•
Professional Development
•
Practice Problem
•
Medium
Angga Prebawa
Used 4+ times
FREE Resource
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15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apa Tag Line PT PDS?
Greet Attitude, Excellent Performance
Great Performance , Excellent Attitude
Great Attitude, Excellent Performance
Great Performance, Excellent Attitude
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Saat berkomunikasi dengan customer, bahasa tubuh yang baik adalah...
Bergoyang lidah
Meliuk-liuk
Kegirangan
Tersenyum
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5 Perilaku Utama yang dapat diterapkan untuk memberikan layanan terbaik kepada pengguna jasa adalah...
Senyum, Sapa, Salim, Sopan/santun, semangat dan Harapan
Senyum, Sapa, Salam, Terimakasih, semangat dan Harapan
Senyum, Sapa, Salim, Terimakasih, Doa dan Harapan
Senyum, Sapa, Salam, Terimakasih, Doa dan Harapan
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
manakah yang termasuk budaya melayani...
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Bagaimana cara merespon komplain dari pengguna jasa ?
Menerima dengan kesal
Menerima dengan marah
Menerima dengan ramah
Menolak gratifikasinya
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Salah Satu contoh sikap Great Attitude yang benar kecuali...
Mendukung kepada orang di sekitar
Bekerja dalam tim dan mendukung anggota tim lainnya
Berpikir kreatif dalam menyelesaikan masalah
Bercanda tentang Fisik untuk meredakan ketegangan
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apa judul PODS kali ini ...
Membangun Budaya Indonesia
Membangun Budaya Layanan yang Irama
Membangun Budaya Layanan yang Prima
Membangun Budaya Layanan yang Ramah
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