BTEC Assignment Brief Quiz U4 A1

What is the title of the assignment?

• Customer Service Strategies

• What is Customer Service?

• Effective Business Communication

• Marketing and Customer Relations

What is the hand-in deadline for the assignment?

• 15/11/24

• 16/11/24

• 17/11/24

• 18/11/24

What role are you working as in the vocational scenario?

• Marketing Manager

• Customer Service Advisor

• Sales Representative

• Business Analyst

What is the purpose of the training materials you need to produce?

• To improve marketing strategies

• To help new staff understand customer service

• To develop financial plans

• To create business reports

What type of roles should be identified in the booklet?

• Management roles

• Customer-facing roles

• Technical roles

• Administrative roles

What is one example of a business to research for customer service?

• Local library

• Local leisure centre

• Local school

• Local government office

What is the main focus of the assignment task?

• Developing new products

• Understanding customer service

• Creating marketing campaigns

• Analyzing financial data

What is required in the checklist of evidence?

• A marketing plan

• A financial statement

• A booklet and fact sheet

• A product catalog

What is the criteria reference 2A.P1 about?

• Describing marketing strategies

• Describing different types of customer service

• Describing financial performance

• Describing employee roles

What is the focus of criteria reference 2A.M1?

• Comparing marketing strategies

• Comparing financial performance

• Comparing how two businesses satisfy customers

• Comparing employee benefits