Unit 1.01 Business Etiquette and Communication

Etiquette is ________.

• The steps to create a Profit and Loss Statement

• A type of dance

• The set of rules or customs which control accepted behavior in particular social groups or social situations

• Generally accepted accounting principals

Business Etiquette DOES NOT consist ___________________..

• behaviour

• assertiveness

• courtesy

• answering the call on the first ring

• kindness

Business Etiquette is NOT important for:

• Reputation of company. People judge you by what you say, and what they believe to be true

• People want to do business with knowledgeable, professional and well-mannered people.

• Improving workplace environment for employees only

• Win loyalty and trust of your customers.

What is a benefit of practicing Etiquette?

• Generally, people will be more respecting of you and more trusting of the business.

• Reduce conflicts among people

• It's guidance on how to behave in the workplace

• Teaches you to create a good first impression

• All of the above

Which of the following is a way to dress professionally?

• A. Wearing a tailored suit

• B. Wearing appropriate business footwear

• C. Sleeveless blouses

• D. A and B only

• E. All the above

There are 5 basic guidelines for Etiquette. Which answer is not one of these guidelines?

• Try to consider other people’s feeling

• Use profanity and your outside voice if people are not understanding your point.

• Be courteous and thoughtful to the people around you

• Apologize when you do make a mistake or something wrong

Which of the following is a way to make a good “First Impression”?

• Be fashionably late

• Dress casually

• Avoid eye contact

• Develop your elevator pitch

Professionalism is:

• Avoiding doing your job better

• A casual approach to work

• The conduct, aims, or qualities that characterize or mark a profession or a professional person.

• Lack of responsibility

The Proper Handshake involves:

• A. Looking at them in the eyes

• B. Shaking hand firmly for about 3 seconds

• Both A and B

• None of the above

In which situations should you shake someone’s hand?

• Meeting someone for the first time

• Renewing your relationship

• When greeting someone

• Ending a conversation or Ending a business deal