Chapters 9 and 10

Which of the following statements is correct with respect to the components of attitudes?

• Cognition is the most important element because without thinking, there is no action

• Cognitive dissonance occurs when two employees have disagreement.

• Intentions are always translated into actual behaviour.

• The term "affect" refers to how a person feels about something.

 What is a contributing factor to the higher costs experienced by firms with a low level of employee job satisfaction?

• Higher salary levels

• Greater willingness to work overtime

• Lower absenteeism

• Increased loyalty to the organization

• Higher turnover rates

Don has started to arrive at work on time to avoid being yelled at by his boss. Don is responding to what reinforcement strategy?

• Punishment

• Omission

• Positive reinforcement

• Negative reinforcement

At St. Mary's Cement Inc., members of various departments joined a team whose goal was to find ways to reduce the company's energy bills. After analyzing the situation, the committee developed a list of energy-saving initiatives and created plans to implement them. This is an example of a ...

• problem-solving team

• virtual team.

• transnational team.

• self-managed team

In what types of situations might employees benefit from work-share programs and flextime programs?

• During economic downturns to avoid layoffs

• When employees need to balance work and personal life

• In high-demand periods to increase productivity

• All of the above

Which of the following attributes make a leader charismatic?

• set high expectations for themselves.

• structure the work of subordinates so they will be efficient in carrying out their tasks.

• energize others by demonstrating personal excitement.

• empathize with others.

A new role for a leader is to become a coach rather than an overseer. What has brought about this change in leadership focus?

• Increased emphasis on team collaboration

• The rise of remote work

• Technological advancements

• All of the above

Do men and women tend to lead differently? If so, how?

• Yes, men and women have different leadership styles.

• No, men and women lead in the same way.

• It depends on the individual, not gender.

• There is no evidence to suggest any difference.

What contemporary issues might have increased the attention placed on ethical leadership in recent years?

• Corporate scandals

• Technological advancements

• Globalization

• Environmental concerns

Virtual leadership likely results in

• Increased flexibility in work hours

• Difficulty in monitoring employee performance

• Challenges in building team cohesion

• Limited face-to-face interaction