Unit 3/03 End Quiz

What percentage of communication is unspoken?

• 50%.

• Under 90%.

• Over 90%.

• 10%.

What is a typical problem caused by poor planning?

• Delays to completion.

• Incorrect cable sizes.

• Late starts in the morning.

• Poor qualifications.

Order these positions or roles within a company from most responsible to least.

A Electrician, B Manager, C Director, D Apprentice

• A B C D.

• C B A D.

• A D B C.

• D A B C.

Which of the following is not a trade you would find on-site during the construction phase?

• Commissioning engineer.

• HVAC engineer.

• Joiner.

• Structural steel installer.

How can you confirm the validity of a CSCS card?

• Ask the holder relevant questions.

• Confirm with their manager.

• Ask the HSE.

• Use an online card checker.

Which of the following is normally found to be a cause for delay of a contract?

• Force majeure.

• Temporary road works.

• Training of the customer’s staff.

• Clerk of works finding problems.

What is an advantage of making a phone call to discuss contract delivery issues as a means of communication?

• There is a record of what is discussed.

• Feedback is immediate.

• Both parties will agree on outcomes.

• There will be a delay in getting an answer.

How are alterations to a contract specification controlled and agreed?

• With a schedule of works.

• By the site manager.

• With a variation order.

• By the architect.

Which of the following is a way you can reduce conflict on-site?

• Hold regular site meetings to discuss problems.

• Kick-off meeting with the main contractor.

• Toolbox talks.

• Arrange CPD supplier conferences.

If you have been asked by the customer on-site to explain the operation of installed equipment, select two possible actions from the answers below:

• If you are confident and understand it, you should explain.

• If you are not confident, politely decline and ask them to speak to the CDM.

• If you are not confident, you should politely decline and refer them to your supervisor.

• Say you can’t as you have not been trained officially.

• If you are not confident, you should try to explain.