1. INTRODUCTION TO RETAIL MANAGEMENT

 What is the correct definition of retailing?

• a) Selling products to other businesses in bulk
  

  
  

• b) Manufacturing products for sale
  

• c) Selling goods and services to consumers for personal or household use
  

• d) Distributing goods to wholesalers

 Which of the following is NOT an example of a retail business?

• a) Supermarket
  

• b) Online store
  

• c) Wholesale distributor
  

• d) Department store

3. The economic significance of retailing includes all of the following EXCEPT:

• a) Contribution to GDP
  

• b) Employment generation
  

• c) Increase in foreign exchange reserves
  

• d) Distribution of consumer goods

5. What is a key difference between product retailing and service retailing?

• a) Product retailing deals with tangible goods, while service retailing focuses on intangible services
  

• b) Product retailing always requires a physical store, while service retailing does not
  

• c) Product retailing involves higher costs than service retailing
  

• d) Service retailing is less customer-oriented than product retailing

4. Which of the following factors is most important in service retailing?

• a) The product assortment
  

• b) The location of the store
  

• c) The quality of customer interaction
  

• d) The size of the store

1. Mr Andrews runs a retailing shop that exclusively sells Heinz's 500 ml ketchup. He takes in bulk orders form manufacturers and allows customers to purchase any quantity of products. His shop is well stocked all year round and offers multiple payment methods for consumers. Mr Andrews retail shop demonstrates the following values except

• 0. a) Providing Services

• 0. b) Breaking Bulk
     

• 0. c) Product Assortment

• 0. d) Holding Inventory

1. Pavement Vendors are categorized in :

• 1. Unorganized Retailing

• 1. Organized Retiling

• 1. Mixed Retailing

• 1. Warehouse Clubs

1. E-tailing stands for

• 1. Entrepreneurial Retailing

• 1. Ecological Retailing

• 1. Electronic Retailing

• 1. Efficient Retailing

1. Retail comes from French word

• 1. a. Retuiller

• 1. b. Retaaail

• 1. c. Retaillier

• 1. d. Retteeler

1. Which of the following is not the Service retail

• 1. Car Rentals

• 1. Restaurants

• 1. Banking

• Brick and Mortar