CBMEC 1A (OPMAN)

Which of the following is NOT a core principle of Lean Six Sigma?

• Define, Measure, Analyze, Improve, Control (DMAIC)

• Eliminate waste

• Reduce defects

• Increase bureaucracy

What is the primary goal of value stream mapping?

• Identify potential hazards in a process

• Eliminate waste and improve process flow

• Measure customer satisfaction

• Increase employee morale

ISO certification is primarily concerned with?

• Environmental protection

• Quality management

• Financial performance

• Human resource management

Which of the following is a common challenge in implementing process improvement in public service?

• Resistance to change

• Lack of resources

• Ineffective leadership

• All of the above

The Anti-Red Tape Act of 2014 aims to?

• Promote corruption in government

• Streamline government processes and reduce red tape

• Increase taxes

• Reduce government spending

The concept of "citizen-centric" service delivery emphasizes?

• Meeting the needs and expectations of citizens

• Prioritizing government interests

• Increasing government revenue

• Reducing government bureaucracy

Lean Six Sigma can be applied to which of the following public service areas?

• Permitting and licensing

• Healthcare delivery

• Education

• All of the above

Which of the following is a benefit of process improvement in public service?

• Increased efficiency

• Improved customer satisfaction

• Reduced costs

• All of the above

Customer feedback analysis is used to?

• Measure employee performance

• Identify areas for process improvement

• Increase government revenue

• Reduce bureaucracy

The DMAIC methodology is a core component of?

• Lean Six Sigma

• ISO certification

• Value stream mapping

• Customer feedback analysis