Measuring Performance Quiz

What is the first step in a results approach to measuring performance?

• Setting performance standards

• Identifying key accountabilities

What is the main focus of the results approach to measuring performance?

• How the job is done

• What employees produce

Which of the following is NOT a characteristic of a well-set objective in the results approach?

• Vague and general

• Specific and clear

Which of the following is a dimension used in determining performance standards?

• Attitude

• Quantity

In a behavior approach to measuring performance, what is primarily assessed?

• Outcomes produced by the employee

• How the employee performs the job

What are competencies in the context of the behavior approach to performance measurement?

• Broad job descriptions

• Measurable clusters of KSAs (Knowledge, Skills, Abilities)

What is an example of a comparative system for measuring performance?

• Graphic rating scales

• Simple rank order

What type of system measures employee performance without direct reference to others?

• Comparative system

• Absolute system

Which of the following is a common issue with behavior checklists in performance measurement?

• They are difficult to interpret

• Scale points may be arbitrary

What is an advantage of using critical incidents to measure performance?

• They are easy to gather

• They focus on actual job behavior