5.3 Lean production and quality management

Quality control (QC) describes the traditional approach to achieving quality by inspecting output to ensure that it meets the required standards.

• True

• False

Quality assurance (QA) describes a quality product that functions exactly what the customer wants and expects it to do.

• True

• False

Lean production is a philosophy that focuses on streamlining production processes in order to increase efficiency and to reduce or eliminate waste.

• True

• False

The size of an organization is unlikely to be a key factor that directly determines the quality of a good or service.

• True

• False

The ISO 9000 standard is an international quality standard recognized throughout the world.

• True

• False

Benchmarking describe the system of determining and meeting quality standards at all stages of production in order to ensure customer satisfaction.

• True

• False

A product which breaks down unexpectedly, is delivered with poor instructions or directions for its use, or is delivered late are all examples of poor quality.

• True

• False

Quality management requires businesses to adopt mass customization manufacturing processes.

• True

• False

As quality assurance requires all staff to be responsible for quality, it can be considered as a form of job enrichment.

• True

• False

Cradle to cradle (C2C) design and manufacturing uses sustainable and waste-free production so that all materials can be recycled or reused, or are naturally compostable.

• True

• False