Chapter 9

A system of shared beliefs and values that guides organizational behavior is called an organizational ________.

• policy

• procedure

• design

• culture

Which of the following statements is NOT true about organizational culture?

• It describes the structure of an organization.

• It is a system of shared beliefs and values.

• It represents the personality of an organization.

• It represents the way of doing things in an organization.

The ________ culture of an organization is reflected in how people dress at work, arrange their offices, speak to and behave toward one another, and talk about and treat their customers.

• functional

• observable

• underground

• core

All of the following are true about strong organizational cultures EXCEPT that ________.

• they forge a good fit between the nature of the business and employees' talents

• they are restricted to the top management

• they keep a clear performance vision front and center

• they discourage dysfunctional work behaviors and encourage helpful ones

What people see or hear when they walk around in an organization is part of the organization's ________.

• observable culture

• functional culture

• employee planning

• employee training

The senior managers of West Corp. do not have private offices or parking spaces. This is an example of the organization's ________.

• functional design

• employee training

• performance appraisal

• observable culture

The process through which new members learn the culture of an organization is called ________.

• training

• coaching

• socialization

• employee development

According to the competing values framework, ________ cultures emphasize authority, tradition, and clear roles.

• entrepreneurial

• hierarchical

• rational

• team

According to the competing values framework, which of the following types of cultures emphasizes change, growth, creativity, and competition?

• Entrepreneurial cultures

• Hierarchical cultures

• Rational cultures

• Team cultures

According to the competing values framework, ________ cultures emphasize process, efficiency, and slow change.

• entrepreneurial

• hierarchical

• rational

• team