OPEMAN REVIEW

The following are methods of ROLES PLAYED BY GMS except:

• Entrepreneur

• Leader

• Service Staff

• Liason

Referred to as the "hub", the "nerve center", the "brain", or some other name suggesting centrality in the modern hotel.

(a)  

• An operational department in a hotel responsible for cleanliness, maintenance, and aesthetic upkeep of room

(a)  

Information on scheduled events, process of payment of guest charges for scheduled events, preparation of daily function board and marquee, and public communication post.

(a)  

Fire safety, emergency communication information, and investigation of guest security concerns.

• Maintenance

• Security

• Housekeeping

• Marketing Sales

Developing and monitoring a registration system with regard to concern of managing a guest transportation shuttle system; insuring a first-contact greeting; providing assistance with luggage; organizing an efficient check-in procedure; maintaining a room status system; processing credit cards; operating a guest information system that centralizes all communication between the guests and the hotel with regard to housekeeping, food and bev, maintenance and etc.

• Marketing

• Guest Stay

• Checkout

• Registration

Preparing and administering customer surveys with concern for guest satisfaction, advertising methods,and incentive promotions.

(a)  

Which is NOT an objective of housekeeping?

• Ensure courteousness and reliable service from all staff to the guest.

• Ensure a high standard of cleanliness and general

  • upkeep in all areas.

• Ensure guest satisfaction in restaurants, lounges etc.

• • Achieve the maximum efficiency in ensuring the care and comfort of guests and the smooth functioning of the department.

• Usually assumes complete direction, operational control, and supervision of the housekeeping, laundry and recreation departments.

• Chief Engineer

• Front Office Manager

• Hotel General Manager

• Executive Housekeeper

Developing and monitoring a reservation system with regard to ease of access to toll-free numbers, fax and national reservation system, and to telephone manager of personnel with regard to reservations, cancellations, accomodation availability, complimentary services and products, and general information.

(a)