MGMT 301 Chapter 5

Which of the following is defined as the process of choosing a goal and developing a method or strategy to achieve that goal?

• Controlling

• Organizing

• Leading

• Planning

Gadiel, the CEO of a theme park, plans to have branches of the theme park in 20 countries in 10 years' time. To achieve this goal, he plans to set up branches in at least two countries by the end of each year. In this scenario, Gadiel’s plan to have branches of the theme park in 20 countries in 10 years' time is an example of a _____.

• provisional goal

• distal goal

• proximal goal

• foundational goal

In the context of operational plans, which of the following is a difference between policies and procedures?

• Policies are single-use plans, whereas procedures are standing plans.

• Policies are plans that cover one-time-only events, whereas procedures are plans that can be used for recurring events.

• Policies indicate the general course of action that managers should take in response to a particular event, whereas procedures indicate the specific steps that managers should take in response to a particular event.

• Policies are strategic plans that are developed and carried out by the lower-level managers of a company, whereas procedures are tactical plans that are developed and carried out by the middle management of a company.

In the context of structured conflict, which of the following is a difference between the devil's advocacy approach and dialectical inquiry?

• The devil's advocacy approach involves assigning an individual the role of critic, whereas dialectical inquiry involves generation of a solution that is the opposite of a proposed solution.

• The devil's advocacy approach does not lead to improved decision quality, whereas dialectical inquiry leads to improved decision quality.

• The devil's advocacy approach results in the creation of a-type conflicts, whereas dialectical inquiry results in the creation of c-type conflicts.

• The devil's advocacy approach uses a panel of experts to respond to questions and to each other until reaching agreement on an issue, whereas dialectical inquiry involves group members who quietly write down and evaluate ideas to be shared with the group.

Which of the following is a type of operational plan that saves managers' time because once the plan is created, it can be used repeatedly to handle frequently recurring events?

• Tactical plan

• Single-use plan

• Budget plan

• Standing plan

Barromt Bank has applied for a certification and has weekly inspections until it is granted the certification. To get positive feedback for the upcoming weekly inspection, the employees of Barromt Bank are finishing their pending work. By finishing their work for the weekly inspection, Barromt Bank’s employees are most likely working toward a _____.

• capstone goal

• proximal goal

• passive goal

• distal goal

Daphne is a middle manager in a leading fashion magazine. She presents a half-yearly estimate on how she intends to use the budget allotted to her team for the next six months. In this scenario, Daphne has most likely contributed to developing the _____.

• strategic plan

• single-use plan

• tactical plan

• operational plan

During the annual performance appraisal, Abran’s supervisor sets her own standards against which Abran is rated for his performance. In this scenario, Abran’s supervisor most likely uses which of the following to make a rational decision?

• Illusory correlation

• Dissonant correlation

• Relative comparisons

• Absolute comparisons

Which of the following statements is true?

• The nominal group technique typically produces better decisions than the devil's advocacy and dialectical inquiry approaches.

• The devil’s advocacy approach typically produces poorer decisions than the nominal group technique and the dialectical inquiry approach.

• The nominal group technique typically produces poorer decisions than the devil's advocacy and dialectical inquiry approaches.

• The devil’s advocacy approach typically produces better decisions than the nominal group technique and the dialectical inquiry approach.

In the context of operational plans, which of the following is a difference between single-use plans and standing plans?

• Single-use plans cover unique, one-time-only events, whereas standing plans handle frequently recurring events.

• Single-use plans are operational plans, whereas standing plans are tactical plans.

• Single-use plans include policies and procedures, whereas standing plans include rules and regulations.

• Single-use plans use quantitative planning, whereas standing plans use qualitative planning.