CONFIDENTIAL INFORMATION (FO Dept)

CONFIDENTIAL INFORMATION (FO Dept)

Professional Development

27 Qs

quiz-placeholder

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CONFIDENTIAL INFORMATION (FO Dept)

CONFIDENTIAL INFORMATION (FO Dept)

Assessment

Quiz

Hospitality and Catering

Professional Development

Medium

Created by

Bin lee

Used 2+ times

FREE Resource

27 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What should you do if a guest provides their passport and credit card details at check-in?
Store them in an unlocked drawer
Store securely in the Property Management System (PMS) and shred paper copies when no longer needed
Leave them on the front desk in case they need to be used later
Make copies and keep them indefinitely for reference

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

If a third-party travel agent requests guest booking information, what is the correct procedure?
Provide all details including guest personal information
Refuse to share any information at all
Only share necessary booking details (like stay dates) after verifying the agent's authorization
Ask the guest to handle it themselves

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

How should you handle payment information like credit card details?
Share it freely through email
Write it down for future reference
Ensure only authorized personnel process the payment and never share details via unsecured channels
Keep it stored in a notebook for easy access

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

A guest calls asking for another guest's room number. What should you do?
Provide the room number immediately
Ask the guest to call back later
Politely refuse to share any guest information over the phone
Give the room number if the guest sounds trustworthy

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the appropriate action if a guest requests access to their personal data?
Give the data immediately without any verification
Verify the guest's identity and provide access only after receiving formal consent
Refuse the request entirely
Ask a colleague to handle it

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In case of a law enforcement request for guest information, how should you respond?
Provide the information immediately without verification
Politely request official documentation before sharing any information and notify hotel management
Ignore the request
Share the information only if the officer is in uniform

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

If a guest loses their passport or ID, what steps should you follow?
Immediately call the authorities
Securely store the lost item in the Lost & Found and contact the guest directly
Give it to the next guest
Discard it after 24 hours

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