CONFIDENTIAL INFORMATION (FO Dept)
Quiz
•
Hospitality and Catering
•
Professional Development
•
Practice Problem
•
Medium
Bin lee
Used 2+ times
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27 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What should you do if a guest provides their passport and credit card details at check-in?
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
If a third-party travel agent requests guest booking information, what is the correct procedure?
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
How should you handle payment information like credit card details?
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A guest calls asking for another guest's room number. What should you do?
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the appropriate action if a guest requests access to their personal data?
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
In case of a law enforcement request for guest information, how should you respond?
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
If a guest loses their passport or ID, what steps should you follow?
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