Communication & Conflict Resolution Quiz

What type of body language is Zara displaying when she crosses her legs and arms?

• Open

• Aggressive

• Closed

• Neutral

What is the process of sharing information, ideas, thoughts, and emotions between a sender and a receiver?

• Communication

• Language

• Journaling

• Conflict resolution

Which of the following best describes phone conversations?

• Nonverbal communication

• Verbal communication

• Written communication

• Assertive communication

What style of communication is Juan practicing when he expresses his feelings and suggests an alternative?

• Assertive

• Aggressive

• Passive

• Miscommunication

Which form of listening is best known to promote feelings of connection, caring, and compassion?

• Appreciative

• Deep

• Deliberative

• Evaluative

True or False: Tone and meaning are often lost when communicating through text messages.

• True

• False

• Sometimes

• Never

What form of communication is eye contact considered?

• Nonverbal

• Verbal

• Face-to-face

• Written

Which of the following describes a disagreement between a verbal message and a nonverbal message?

• Gestures

• Body language

• Mixed

• Confused

Which of the following are forms of written communication?

• Voicemails

• Video messages

• Phone calls

• Emails

What style of communication did Jaydon use when he yelled at the hall monitor?

• Passive

• Aggressive

• Appreciative

• Assertive