Change Management Theories

Which stage involves 'Manage the change'?

• Unfreeze

• Change

• Refreeze

• Solidify

What is a key outcome of the 'Refreeze' stage?

• Implement the change

• Sustain the change

• Determine the change

• Communicate the change

For change to happen, what must be done to the driving forces?

• They must be weakened

• They must be ignored

• They must be strengthened

• They must be eliminated

Which of the following can be considered a restraining force?

• Management style

• Competition

• Fear of failure

• Organisational structure

What is a potential effect of restraining forces on change?

• They encourage change

• They make change easier

• They make change more difficult

• They have no effect on change

What is the first step in completing a force field analysis?

• Brainstorm the restraining forces

• Describe your plan or proposal for change

• Evaluate forces by assigning scores

• Create a strategy to strengthen the driving forces

What should you create in Step 6 of a force field analysis?

• A list of prioritized steps to achieve the desired outcome

• A list of restraining forces

• A list of driving forces

• A list of scores for each force

What should you define in Step 1 of a force field analysis?

• Your list of actions

• Your goal or vision for change

• Your restraining forces

• Your driving forces

What is the purpose of brainstorming driving forces?

• To list obstacles to change

• To identify forces that support change

• To evaluate the impact of change

• To create a timeline for change

What is the purpose of brainstorming restraining forces?

• To list goals for change

• To identify forces that resist change

• To create a strategy for change

• To evaluate the success of change