AirAsia T&C

What serves as the principal evidence of the contract of carriage between a Passenger and the airline?

• Boarding Pass

• Baggage Tag

• Itinerary

• Passport

Who is allowed to be carried on the flight according to the contract of carriage?

• Any individual with a boarding pass

• Any individual with an Itinerary

• Only the Passenger named in the Booking or flight Itinerary

• Any individual with appropriate identification

What is the validity condition of the flight Itinerary?

• It is valid for any future flights

• It is valid only for the Passenger and the flight specified

• It is valid for any Passenger carrying the document

• It is valid for the Passenger and can be transferred to third parties

Can a flight Itinerary be transferred to another person?

• Yes, if authorized by the airline

• No, it is non-transferable

• Yes, if both passengers agree

• No, unless it's a family member

What must a Passenger provide at check-in to confirm their right to travel on the specified flight?

• Passport and Baggage Tag

• Flight Itinerary and Boarding Pass

• Appropriate identification matching the name on the flight Itinerary

• Boarding Pass and a copy of the Booking

1. When is a booking considered confirmed?

• After selecting a seat

• After full payment of fare, taxes, fees, and a booking number or flight Itinerary is issued

• After arrival at the airport

• After booking a flight online

4. Are name changes allowed after a booking number has been issued?

• Yes, with a fee

• No, name changes are not allowed

• Yes, but only for international flights

• Yes, for domestic flights only

What happens if a Passenger moves to a seat of higher value onboard the aircraft without paying the additional charges?

• The Passenger will be allowed to stay

• The Passenger must pay the additional charge or move to their original seat

• The Passenger will receive a penalty

• The Passenger can stay only if it’s an exit row seat

Are route changes allowed when making a flight change?

• Yes, with a fee

• No, route changes are not allowed

• Yes, but only for international flights

• Yes, for domestic flights only

Can a Passenger be guaranteed a specific seat on the flight after booking?

• Yes, the seat booked is guaranteed

• No, the airline reserves the right to reassign seats for operational, safety, or security reasons

• Yes, unless the Passenger checks in late

• No, seats are only confirmed at boarding