Quality Quiz 1

Quality is best described as:

• Providing products that are of the highest standard possible

• Providing products that are of a satisfactory standard

• Providing products that consistently meet customer expectations

• Providing products that are of a low standard and low price

A supermarket may measure the quality standards provided at its checkouts in terms of:

• How long it takes an employee to scan each item

• Whether customers pack their own shopping bags

• The payment methods accepted by the business

• If customers bring their own shopping bags

A common way to measure the quality of a tourist attraction is to review which of the following websites?

• Kayak.com

• Expedia.com

• Laterooms.com

• TripAdvisor.co.uk

A manufacturing business is experiencing a high defect rate in its production process. A consequence to the business of this is that:

• Customer returns will reduce

• Profit margins will increase

• Selling prices will increase

• Unit costs will increase

Checking quality standards at the end of the production process is called:

• Quality assurance

• Kaizen

• Quality control

• Total quality management

An advantage to a business of using TQM is:

• Quality standards are consistent in the business

• Trained inspectors are used to check quality standards

• A sample of products are checked regularly to meet quality standards

• A checklist will be used by operatives to check quality standards

Encouraging staff to continually suggest small improvements to their working practices is called:

• Quality assurance

• Quality control

• Kaizen

• TQM

Which of the following principles is TQM built around?

• All firms should introduce this quality method

• All quality errors are passed onto managers for resolution

• All products are checked at the end of the manufacturing process

• All workers should aim to satisfy their internal or external customers

A benefit to a customer of a business providing high quality products is:

• The product is fit for purpose

• Loyal customers

• High prices can be charged

• Business gains a good reputation

A business decides to use another business to carry out part of its work processes. This is called:

• Kaizen

• Reshoring

• Outsourcing

• Offshoring