QUIZ1: Strategic Management and Total Quality Management

The hospitality industry does not require any form of strategic planning for success.

• TRUE

• FALSE

Travel and tourism are synonymous and can be used interchangeably without distinction.

• TRUE

• FALSE

TQM is a short-term strategy focused on immediate gains in profitability.

• TRUE

• FALSE

Hospitality services are only relevant for leisure travelers and do not cater to business travelers.

• TRUE

• FALSE

Quality management in the hospitality industry ignores customer feedback and expectations.

• TRUE

• FALSE

Tourism is only about the physical act of traveling, with no emphasis on service provision.

• TRUE

• FALSE

Strategic Management has no relevance in the hospitality industry.

• TRUE

• FALSE

The main objective of tourism is to maximize profits without regard for customer satisfaction.

• TRUE

• FALSE

The hospitality industry exclusively focuses on transportation services.

• TRUE

• FALSE

Strategic Management does not involve planning or executing strategies for tourism services.

• TRUE

• FALSE