QUIZ1: Strategic Management and Total Quality Management

QUIZ1: Strategic Management and Total Quality Management

University

20 Qs

quiz-placeholder

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QUIZ1: Strategic Management and Total Quality Management

QUIZ1: Strategic Management and Total Quality Management

Assessment

Quiz

Hospitality and Catering

University

Practice Problem

Medium

Created by

Nicole Marcelino

Used 14+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The hospitality industry does not require any form of strategic planning for success.

TRUE

FALSE

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Travel and tourism are synonymous and can be used interchangeably without distinction.

TRUE

FALSE

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

TQM is a short-term strategy focused on immediate gains in profitability.

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Hospitality services are only relevant for leisure travelers and do not cater to business travelers.

TRUE

FALSE

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Quality management in the hospitality industry ignores customer feedback and expectations.

TRUE

FALSE

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Tourism is only about the physical act of traveling, with no emphasis on service provision.

TRUE

FALSE

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Strategic Management has no relevance in the hospitality industry.

TRUE

FALSE

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