Managing Conflict and Stress in Tourism

Managing Conflict and Stress in Tourism

University

17 Qs

quiz-placeholder

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Managing Conflict and Stress in Tourism

Managing Conflict and Stress in Tourism

Assessment

Quiz

Hospitality and Catering

University

Practice Problem

Easy

Created by

Alina Nuralina

Used 1+ times

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17 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What often causes stress for a tour guide?

Bad weather


Too many tours and tiredness

Happy tourists

Short tours

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the best way to handle a tourist complaint about a hotel?

Ignore the complaint

Blame the tourist

Listen, apologize, and offer a solution

Leave the situation

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which leadership style is best in a stressful team situation?

Authoritarian

Passive

Democratic

Aggressive

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What helps reduce stress for tourism workers?

More work hours

Support from coworkers and managers

Ignoring emotions

Raising prices

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How should a conflict between a tourist and staff be solved?

Shout at the tourist

Ignore the problem

Talk and find a compromise

Fire the staff

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which is a good way to manage personal stress?

Breathing exercises

Raising your voice

Ignoring the stress

Changing your job

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What should a manager do if there is a team conflict?

Do nothing


Fire everyone

Talk with the team and discuss the problem

Punish one employee

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