Service Capacity Quiz

Maximum capacity means the service system is not overused.

• True

• False

Demand in services refers to the number of employees needed

• True

• False

Reservation systems help in managing customer flow.

• True

• False

Productive capacity only includes labor.

• True

• False

Cross-training employees is not a method of increasing capacity.

• True

• False

Service organizations always have predictable demand.

• True

• False

Marketing mix elements can influence customer demand.

• True

• False

Parallel lines are used when only one customer is being served.

• True

• False

High-value services usually tolerate longer waits.

• True

• False

Pre-process waits feel shorter than in-process waits.

• True

• False