CEL Groups Penalty & Refunds

If this booking cancel in 75% penalty, what would the penalty amount be?

(a)  

What would we advise the travel partner is this booking is cancelling in 50% penalty?

• I am sorry to hear they are cancelling. We do only have the deposit on this reservation so the total penalty would be $500. 00.

• Good day, since this booking is not paid in full, we will refund the deposit to the guest.

• I see the booking has deposit only, we would need to collect an additional payment to cover the full penalty.

• Unfortunately, we are unable to cancel this reservation until it is paid in full.

If the booking cancels in 100% penalty, what would be the refund?

(a)  

What is the Gross Cruise Fare?

• $3538.00

• $2978.00

• $3867.54

Is this booking paid in full?

• Yes

• No

Booking is cancelling in 50% penalty. What is the total refund?​ ​ ​ (a)   ​

• $1738.70
• $1806.70
• $1431.00

What line do we use to subtract the penalty amount to get the true refund?

• Cross Referenced Payments

• Gross

• Net

• Cruise Fare

Are the funds cross referenced on the booking correctly?

• Yes

• No

What are some issues with funds incorrectly cross referenced?

• Refunds will not go out properly

• Penalty will not be held properly

• Outstanding penalty will show on the group

• The reservation will error out when cancelling .