4. Respond to Verbal Enquiries and Requests

What is a key consideration when speaking to members of a different gender?

• Use a louder tone of voice
• Refer to them by their appropriate designation title
• Always speak in a formal manner
• Avoid eye contact

Before meeting someone from a different culture, what should you do?

• Prepare a gift
• Research their culture
• Learn their language
• Confirm the meeting time

How should you address the older generation to show respect?

• Use casual language
• Use their first name
• Be direct and to the point
• Address them directly and respectfully

To avoid discomfort in a face-to-face conversation, you should maintain (a)  

• Continuous eye contact
• A formal posture
• A low voice
• Personal distance

What is advisable to do if you did not understand someone over the telephone?

• End the call quickly
• Raise your voice
• Clarify politely
• Change the topic

What is essential during a group discussion? (a)  

• Dominating the conversation
• Active listening
• Avoiding any questions
• Speaking only when spoken to

Which question could help clarify understanding in a group discussion?

• Do you agree with me?
• Why haven’t you responded?
• How would you respond when asked about your late-coming?
• Who knows the answer?

A formal way to make a request is (a)  

• I want you to...
• Could you...
• You must...
• Just do it.

Match the following responses with their appropriate contexts in a formal setting.

• When agreeing to a request.

• Maybe later.

• When declining a request outright.

• I’m afraid I can’t...

• When asked to do something impossible.

• No way.

• When postponing a decision.

• Certainly.

Which social media platform is used by businesses to connect with customers and manage crises?

• Twitter
• Facebook
• LinkedIn
• Instagram