
Customer Service Quiz
Authored by Míriam Alcaide
English
Professional Development

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13 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Quina és una raó clau per oferir un bon servei al client?
Per reduir la càrrega de treball dels empleats
Per millorar les vendes actuals i futures
Per limitar els comentaris dels clients
Per augmentar els preus dels productes
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Quin tipus de client es defineix com algú que mai ha comprat a l'empresa?
Client inactiu
Client freqüent
Client potencial
Client lleial
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Quina és una característica d'un 'client freqüent'?
Només compren una vegada
Fan compres regularment
Estan molt insatisfets
Comparen ofertes constantment
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Què significa el terme 'client misteriós'?
Una estratègia de màrqueting
Un client que proporciona comentaris
Un tipus de programa de fidelització de clients
Una tècnica per avaluar la qualitat del servei
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Quina de les següents és una funció dels departaments de servei al client?
Investigació de mercat
Gestió de queixes i suggeriments
Fabricació de productes
Auditoria financera
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Quin és l'objectiu d'un organigrama?
Gestionar campanyes de màrqueting
Fer un seguiment de les compres dels clients
Esbossar l'estructura de l'empresa
Mostrar els preus dels productes
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Quin tipus de client és probable que influenciï les decisions de compra d'altres?
Client amb alta influència
Client freqüent
Client indecís
Client ocasional
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