Chapter 6 - Section 2

      Determining an organization's objectives and deciding how to accomplish them, a management function, is known as

• 1. planning.
• 2. nearshoring.
• 3. staffing.
• 4. crowdsourcing.
• 5. factoring.

      Melanie is one of the senior managers in the consumer electronics department of a large company. She is part of a team that determines the objectives of the department based on future trends in the industry and decides how to accomplish them. Melanie is involved in the management function of

• 1. staffing.
• 2. recruiting.
• 3. planning.
• 4. crowdsourcing.
• 5. factoring.

      Which of the following is the first function of management?

• 1. planning
• 2. crowdsourcing
• 3. staffing
• 4. factoring
• 5. directing

      Megan manages an online clothing store. She must determine what her company's warehouses and distributing facilities need and which type of automation can maximize order efficiency. What major phase of the planning process does this example describe?

• 1. data gathering
• 2. event forecasting
• 3. objective setting
• 4. action taking
• 5. option selecting

      The plan itself specifies all of the following EXCEPT

• 1. what should be done.
• 2. who should complete the tasks.
• 3. how the tasks should be completed.
• 4. why the tasks should be completed.
• 5. when the tasks should be completed.

      Before an organization can plan a course of action, it must first

• 1. take corrective action.
• 2. develop a blueprint of the plan.
• 3. decide on the people to be involved in the plan.
• 4. determine what it wants to achieve.
• 5. allocate and organize the required resources.

      A declaration of an organization's fundamental purpose and basic philosophy is known as a(n)

• 1. protocol.
• 2. mission.
• 3. referendum.
• 4. agenda.
• 5. target.

      Carrie started her own catering business. She created a website for her business, which states that her purpose is to provide her customers with delicious food at a fair price. This declares her

• 1. protocol.
• 2. mission.
• 3. referendum.
• 4. agenda.
• 5. target.

      Cameron started his own photography business. He wants to write a good mission statement that explains his company's reason for existence. What is one guideline he should follow in writing his mission statement?

• 1. It should be long and include complex details.
• 2. It should be written in technical industry jargon.
• 3. It should answer every question its customers could ever want answers to.
• 4. It should be short and vague.
• 5. It should be clear and concise.

      Which of the following statements is true of a mission statement?

• 1. A mission statement seeks to answer the question: "Why should you finance our business?"
• 2. A good mission statement is a complex, detailed statement that explains how the organization will contribute to its specific industry.
• 3. What a mission statement includes depends on the industry and size of the business.
• 4. A well-developed mission statement, no matter what the industry or size of business, will answer five basic questions.
• 5. A well-developed mission statement should answer every possible question the company's customers could have about its processes and products.