ERT Team 38

What is the ERT contact number?

• 0800 328 5644 

• 0800 328 5566

• 0845 328 5644

• 0800 328 4456

At what age would you request a selfie of a child holding their passport?

• 18

• 17

• 16

• 21

On DRS, which document type do we upload evidence as?

• White mail unstructured

• White mail structured

• White mail COB

• White mail COA

On DRS, which of these would you use as a claim ref?

• Disrupt-112244

• 1-2299118364

• 112244

Which of these claims is NOT out of scope?

• Prisoner

• Living in Northern Ireland

• Claim already closed

• Serving in the Armed Forces

What does ACSSL stand for?

• Advanced Claimant Support Service Leader

• Advanced Customer Support Service Leader

• Advanced Claimant Support Senior Leader

• Advanced Customer Support Senior Leader

When do we issue the mandatory reconsideration JM?

• Never!

• After repair

• When all decisions have been made

• After review phone call

What is the translator code for Romanian?

• 029

• 060

• 040

• 075

Does a claimant have to be in the UK when they make a claim to UC?

• Yes

• No, they can return whenever they like

• No, but they must return within the first AP

How long could a claimant be allowed to be out of the UK following the death of a close relative?

• 2 months

• 3 months

• 1 month

• 6 months