APS - Gestão de qualidade

What is the primary focus of quality management according to the text?

• Maximizing profits

• Satisfying customer expectations

• Reducing employee workload

• Increasing production speed

Which ISO standard is primarily associated with quality management?

• ISO 14001

• ISO 22000

• ISO 9001

• ISO 45001

Who is known for the concept of 'zero defects' in quality management?

• Philip Crosby

• Henry Ford

• Joseph M. Juran

• Noriaki Kano

What does the 'Foco no cliente' principle emphasize?

• Employee engagement

• Process standardization

• Leadership skills

• Customer satisfaction

Which decade saw the introduction of Total Quality Management (TQM)?

• 1950s

• 1920s

• 2000s

• 1980s

What is the main goal of a Quality Management System (QMS)?

• To expand market share

• To reduce costs

• To increase production speed

• To ensure customer satisfaction

Which of the following is NOT one of the seven principles of quality management?

• Melhoria contínua

• Foco no cliente

• Cost reduction

• Liderança

What is the purpose of the 'Controle de qualidade'?

• To develop new products

• To monitor production processes

• To increase sales

• To train employees

Which tool is used to ensure processes meet quality standards?

• Marketing surveys

• Employee reviews

• Financial audits

• Checklists

What is the focus of 'Gestão de relacionamento' in quality management?

• Improving supplier relations

• Enhancing customer loyalty

• Streamlining production

• Reducing costs