APS - Gestão de qualidade

APS - Gestão de qualidade

Vocational training

15 Qs

quiz-placeholder

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APS - Gestão de qualidade

APS - Gestão de qualidade

Assessment

Quiz

Specialty

Vocational training

Practice Problem

Hard

Created by

Flavia Prado

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15 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is the primary focus of quality management according to the text?

Maximizing profits

Satisfying customer expectations

Reducing employee workload

Increasing production speed

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which ISO standard is primarily associated with quality management?

ISO 14001

ISO 22000

ISO 9001

ISO 45001

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Who is known for the concept of 'zero defects' in quality management?

Philip Crosby

Henry Ford

Joseph M. Juran

Noriaki Kano

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What does the 'Foco no cliente' principle emphasize?

Employee engagement

Process standardization

Leadership skills

Customer satisfaction

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which decade saw the introduction of Total Quality Management (TQM)?

1950s

1920s

2000s

1980s

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is the main goal of a Quality Management System (QMS)?

To expand market share

To reduce costs

To increase production speed

To ensure customer satisfaction

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which of the following is NOT one of the seven principles of quality management?

Melhoria contínua

Foco no cliente

Cost reduction

Liderança

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