Logistics Cycle 2-(B)

Which data source would best provide insights into customer satisfaction for a delivery service?

• Monthly revenue reports

• Customer feedback forms

• Fuel consumption logs

• Employee training schedules

How can logistics companies use collected data to improve performance?

• Increase delivery fees

• Optimize delivery routes and schedules

• Eliminate customer surveys

• Hire more drivers

What role does public opinion play in strategic planning for logistics companies?

• It reduces employee turnover

• It identifies warehouse locations

• It helps tailor services to customer expectations

• It increases the size of the fleet

Why is it essential to analyze trends from public opinion data over time?

• To forecast future customer demands

• To increase product prices

• To minimize inventory

• To change business names frequently

What is a challenge of using public opinion data for decision-making?

• Customers never participate in surveys

• Surveys are only done in person

• Data always leads to higher operational costs

• Public opinions can be biased or inconsistent

Which is an example of data-driven decision-making in logistics?

• Lowering wages based on customer feedback

• Changing delivery vehicles weekly

• Adjusting delivery routes based on customer survey results

• Conducting surveys but ignoring the results

Which tool can a logistics company use to efficiently collect public opinion data?

• Online survey platforms

• Employee suggestion boxes

• Printed newspaper ads

• Manual data entry sheets

Which is a public policy issue affecting logistics companies?

• Retail store layout

• New transportation regulations

• Employee discounts

• Internet data plans

When evaluating alternatives, which factor should a logistics company prioritize?

• Cost-efficiency and delivery time

• Employee vacation schedules

• Warehouse paint color

• Brand logo updates

What is an example of a critical-thinking skill in logistics?

• Analyzing delivery delays to identify causes

• Reducing delivery schedules without reason

• Ignoring customer complaints

• Adding unnecessary services