Chapter 5 Review: Business Communication

What is considered to be “effective communication”?

• When you transmit relevant meaning to your audience

• When you speak loudly

• When you use complex vocabulary

• When you talk continuously

What are important features of two way communication?

• Speaking only

• Listening only

• Speaking and listening

• None of the above

What forms the core of successful business communication?

• Seeking and understanding feedback from your audience and responding appropriately.

• Ignoring feedback and focusing solely on delivering your message.

• Using complex language to impress your audience.

• Relying on non-verbal cues alone.

What does “noise” mean in the context of effective communication?

• Any interference that causes the message you send to be different from the message your audience understands.

• A clear and concise message.

• The intended message without any distortion.

• Feedback from the audience.

Which of the following is a communication barrier discussed in the textbook?

• Technical Barriers

• Language Barriers

• Financial Barriers

• Legal Barriers

What answers are examples of nonverbal communication?

• Eye contact

• Variation in the tone of voice

• Facial expressions

• Gestures and posture

What is another phrase for active listening?

• Not listening

• Effective communication

• Empathetic engagement

• Strong listening skills

According to the International Listening Association, what percentage of our learning is derived from listening?

• 50%

• 85%

• 100%

• 25%

What is one of the don'ts of listening, according to Exhibit 5.1?

• Summarize what is being said in your head

• Taking notes

• Using nonverbal communication

• Finishing the person sentences

Which answer is not a communication channels talked about in the textbook?

• Texting

• Email

• Snapchat

• Face to Face Meeting