MGMT 301: Chapter 10 - Managing Teams

Which of the following statements is true of a work team?

• In a work team, top management is responsible for organizational outcomes and performance.

• In a work team, each member of the team pursues different goals.

• A work team consists of a small number of people with complementary skills.

• A work team usually restricts minority domination.

Worthington Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation services. Drew, the company's chief executive officer, ordered an investigation to determine the reasons behind these complaints. It was found that the employees who were hired to demonstrate and install the products lacked experience. Drew immediately formed and trained a team with better skills. Eventually, Worthington's service ratings and sales showed improvement. In this scenario, the work team improved ____.

• manufacturing skills

• customer satisfaction

• design skills

• product diversification

Which of the following is an advantage of cross-training?

• It suppresses the skills and knowledge of an organization's competitors.

• It increases the external pool of resources for recruitment.

• It reduces training expenses for an organization.

• It allows a team to function normally even in the absence of a member.

Which of the following statements is true of groupthink?

• It leads to consideration of a limited number of alternative solutions.

• It increases conflict among group members.

• It encourages discussion of issues from multiple perspectives.

• It usually results in good decisions.

Which of the following is the degree to which workers in a team have the discretion, freedom, and independence to decide how and when to accomplish their jobs?

• Synergy

• Cohesiveness

• Groupthink

• Autonomy

The teams working at Sheik Corp. are allowed to give their suggestions to the top management regarding the workflow and new product designs. The teams are, however, not authorized to make any management decisions and also do not have a say in the kind of projects the company accepts. These teams are an example of a(n) ____.

• self-designing team

• self-managing team

• traditional work team

• employee involvement team

Identify a true statement about cross-functional teams.

• They can only be used with part-time or temporary team assignments.

• They generate less ideas and alternative solutions than traditional teams.

• They are intentionally composed of employees from different departments of an organization.

• They usually attack problems from one perspective.

The product development team at Proffitt Tech. has the highest productivity in the company. The team synergy is high, and team members take joint responsibility for the execution and completion of tasks. The members of Proffitt Tech's product development team are in which stage of team development?

• Norming

• Storming

• Forming

• Performing

Which of the following is a characteristic of cognitive conflict?

• Reconciliation

• Resentment

• Cynicism

• Hostility

Which of the following statements is true of self-designing teams?

• They require management approval to perform a task.

• They control work tasks and team membership.

• They are also known as self-managing teams.

• They have less autonomy than employee involvement teams.