TQM Practice Test

Crossby Philosopphy. Five Main Principles

• -Quality means conformance to requirements not elegance.
  -There is a no such thing as a quality problem

• -There is no such thing as the economics of quality
  -The only performance measurement is the cost quality

• The only performance standard is Zero Defects

• Emphasis on systematic manipulation of quality

Deming Philosopphy. Four Main Principles

Crossby Philosophy. Five Main Principles. following set requirements, not necessarily making things fancy.

Crossby Philosopphy. Five Main Principles. Each department should spot its own issues, making quality everyone’s responsibility.

Crossby Philosopphy. Five Main Principles. it's cheaper and better to do tasks right the first time.

Crossby Philosopphy. Five Main Principles. easuring the cost of nonconformance is key to achieving quality.

Crossby Philosopphy. Five Main Principles. the fewer faults, the better the quality.

Deming’s 14 Points for Management. Focus on continuous improvement to stay competitive and provide jobs.Constancy of Purpose

Deming’s 14 Points for Management. Embrace change and leadership responsibilities.

Deming’s 14 Points for Management.Build quality into the product from the start.