Quiz de Repaso.
Authored by Tony Arce
Professional Development
Professional Development
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23 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Cuáles son los aspectos de la Secuencia en el Servicio al Cliente que hemos visto?
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Quiénes son los clientes internos?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Quiénes son los clientes externos?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
¿En qué aspecto entra la validación de datos?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Por qué es importante la Escucha activa y Observación atenta en la atención al cliente?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Qué es la tipificación del cliente?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Qué es la Paráfrasis?
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