LCC003 READING: The Importance of Customer Service

What is the main idea of the article?

• Customer service is unimportant.

• Good customer service is essential for business success.

• Only large businesses need customer service.

• Customer service only involves selling products.

Tags

CCSS.RI. 9-10.2

CCSS.RI.11-12.2

CCSS.RI.8.2

CCSS.RL.11-12.2

CCSS.RL.9-10.2

Why is building strong relationships with customers important?

• It encourages customers to return and recommend the business.

• It leads to increased competition.

• It reduces the need for marketing.

• It has no effect on sales

Tags

CCSS.RI.8.2

CCSS.RL.11-12.2

CCSS.RL.7.2

CCSS.RL.8.1

CCSS.RL.9-10.2

How can good customer service increase sales?

• By providing fewer products.

• By making customers dissatisfied.

• By encouraging customers to buy more products.

• By reducing the price of products.

Tags

CCSS.RI.7.2

CCSS.RI.8.2

CCSS.RL.11-12.2

CCSS.RL.8.1

CCSS.RL.9-10.2

What does positive customer service lead to?

• Bad reviews.

• A strong reputation and good reviews.

• Fewer customers.

• Higher prices.

Tags

CCSS.RI.4.3

CCSS.RI.5.3

CCSS.RI.6.3

CCSS.RI.7.3

CCSS.RI.8.3

Why is investing in customer service important for a business?

• It is not important at all.

• It only benefits the management team.

• It increases prices.

• It ensures long-term success and customer loyalty.