Operations (HT2.1)

What is the primary goal of quality control processes in business operations?

• To increase production speed

• To ensure products meet specified standards

• To reduce employee workload

• To maximise profit margins

Which of the following is a common stock management technique?

• Just-In-Time (JIT)

• Total Quality Management (TQM)

• Six Sigma

• Lean Manufacturing

What is the main purpose of business process improvement?

• To increase the number of employees

• To enhance the efficiency and effectiveness of business processes

• To expand the physical size of the business

• To decrease the number of products offered

Which of the following is a key component of Customer Relationship Management (CRM)?

• Product diversification

• Customer data analysis

• Inventory reduction

• Employee training

Which production method is characterised by producing goods in large quantities using assembly lines?

• Batch production

• Mass production

• Job production

• Custom production

In quality control, what does the term "defect rate" refer to?

• The speed at which products are manufactured

• The percentage of products that fail to meet quality standards

• The cost of production per unit

• The time taken to deliver products to customers

Which inventory management technique involves maintaining a small amount of inventory and receiving goods only as they are needed?

• Economic Order Quantity (EOQ)

• Just-In-Time (JIT)

• First-In, First-Out (FIFO)

• Last-In, First-Out (LIFO)

What is a common tool used in business process improvement to identify areas of waste?

• SWOT Analysis

• Value Stream Mapping

• PEST Analysis

• Market Segmentation

Which of the following is a benefit of effective Customer Relationship Management (CRM)?

• Increased product defects

• Improved customer satisfaction and loyalty

• Higher employee turnover

• Reduced market share

Which production method is best suited for custom or unique products?

• Mass production

• Batch production

• Job production

• Continuous production