
PL activity week 12
Quiz
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Business
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University
•
Practice Problem
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Easy
Shakhnoza Ozodova
Used 4+ times
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9 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does CRM stand for?
Customer Revenue Management
Customer Resource Management
Customer Retention Management
Customer Relationship Management
Answer explanation
CRM stands for Customer Relationship Management. It focuses on managing a company's interactions with current and potential customers, making it essential for improving customer satisfaction and retention.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary focus of Operational CRM?
Strategic analysis
Day-to-day front-office operations
Data warehousing
Supplier management
Answer explanation
The primary focus of Operational CRM is on managing day-to-day front-office operations, such as sales, customer service, and marketing, to enhance customer interactions and improve efficiency.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the acronym CSF stand for?
Customer Satisfaction Framework
Customer Service Feedback
Core Strategic Focus
Critical Success Factors
Answer explanation
The acronym CSF stands for Critical Success Factors, which are essential areas of activity that must be performed well for an organization to achieve its goals. The other options do not accurately represent this concept.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of benchmarking?
To measure employee satisfaction
To compare system results to optimal performance
To analyze sales growth
To track customer complaints
Answer explanation
The purpose of benchmarking is to compare system results to optimal performance, allowing organizations to identify areas for improvement and enhance efficiency.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main benefit of using a Customer Relationship Management (CRM) system?
Improved employee productivity
Enhanced customer engagement
Increased product variety
Lower operational costs
Answer explanation
The main benefit of a CRM system is enhanced customer engagement, as it helps businesses manage interactions, understand customer needs, and build stronger relationships, ultimately leading to increased satisfaction and loyalty.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the term 'customer segmentation' refer to?
Dividing customers into groups based on similar characteristics
Tracking customer purchase history
Analyzing customer complaints
Measuring customer satisfaction levels
Answer explanation
The term 'customer segmentation' refers to dividing customers into groups based on similar characteristics, allowing businesses to tailor their marketing strategies effectively.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the role of data mining in customer relationship management?
To enhance product design
To identify patterns in customer behavior
To manage supply chain logistics
To improve employee training programs
Answer explanation
Data mining plays a crucial role in customer relationship management by identifying patterns in customer behavior. This insight helps businesses tailor their strategies to enhance customer satisfaction and loyalty.
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