IB Business Management - 2.7 Employee Relations Quiz

Which of the following is not a common source of conflict in the workplace?

• Poor communication

• Personality differences

• Lack of clear roles

• Adequate resources

What is the primary goal of collective bargaining?

• To punish employees for poor performance

• To negotiate terms of employment

• To evaluate productivity

• To create internal competition

What does 'work-to-rule' mean as a form of industrial action?

• Employees work overtime without pay

• Employees perform only their minimum job duties

• Employees refuse to work entirely

• Employees organize a sit-in protest

Which action involves employees refusing to work until demands are met?

• Conciliation

• Work-to-rule

• Strike action

• Collective bargaining

How might employers use threats of redundancies in conflict resolution?

• As a motivation technique

• As a strategy to reduce union power

• As a tactic to enforce compliance

• As a way to improve morale

Which of the following best defines a 'lock-out'?

• Employees are temporarily prohibited from working

• Employees strike for a specific time period

• Employers withhold pay raises

• Employers make positions redundant

What does 'conciliation' involve in conflict resolution?

• A third party enforcing a decision on both sides

• Employees and employers negotiating without any third party

• A third party helping both sides reach an agreement

• Employees striking for better conditions

How does 'arbitration' differ from conciliation?

• Arbitration involves an independent decision being made for both sides

• Arbitration is less formal than conciliation

• Arbitration is only used for salary disputes

• Arbitration does not involve a neutral third party

Which approach encourages workers to be involved in decision-making?

• Threats of redundancies

• Employee participation

• Strike action

• Lock-outs

What does 'industrial democracy' refer to?

• A process where employees vote on major company decisions

• The use of direct orders from managers

• Employers controlling all aspects of work life

• A system of appointing managers by seniority