Organizational Communication Quiz

Which of the following best defines organizational communication?

• The exchange of goods and services within an organization.

• The process of creating, transmitting, and interpreting messages within a system of interrelated people.

• The movement of physical documents within an organization.

• Only formal written exchanges between managers and employees.

What is the primary goal of effective organizational communication?

• To maximize sales.

• To maintain hierarchical structures.

• To achieve desired results through interaction with others.

• To reduce the need for employee interaction.

Which of the following is a type of non-verbal communication?

• An email.

• Body language.

• A speech.

• A phone call.

In the communication process, who is responsible for encoding a message?

• The receiver.

• The sender.

• The channel.

• The medium.

A manager sending a company-wide email is an example of what kind of communication channel?

• Informal communication.

• Vertical communication.

• Horizontal communication.

• Grapevine communication.

What is the primary function of feedback in the communication process?

• To create noise.

• To clarify and confirm the message received.

• To stop communication entirely.

• To determine the sender's salary.

A “grapevine” in organizational communication refers to:

• An informal network of communication.

• A direct order from a supervisor.

• Official company newsletters.

• Employee training sessions.

Which of the following can act as a barrier to effective communication?

• Active listening.

• Physical noise.

• Concise language.

• Open-ended questions.

What type of communication involves communication across different departments at the same level?

• Vertical communication.

• Downward communication.

• Horizontal communication.

• Grapevine communication.

Effective communication is important for:

• Lowering productivity.

• Creating misunderstandings.

• Fostering team collaboration.

• Reducing feedback.