Provide consultation services revision

Why is it important to create a comfortable environment for clients when they are having their hair done?

• It is not important, clients are just happy to get their hair done nicely

• To ensure the client is happy with the salon temperature

• To ensure the client spends as much money as possible on their hairstyle

• To ensure your client is relaxed and regularly visits the salon

Why is it important to ensure that clients with illnesses and disabilities are not discriminated against in the salon?

• So the legislation relating to Data Protection is not broken

• To ensure the Health and Safety rules are followed and monitored

• To fully meet the requirements of Equal Opportunities legislation

• You do not need to offer services to clients with an illness or disability

Discriminating against clients with illnesses and disabilities could lead to:

• A bad reputation, unhappy clients and possible legal action

• Data Protection may be broken and clients become confused

• Happy clients who would recommend you to their friends

• Necessity to apply first aid as the client could become unwell

It is important to engage your client in conversation to:

• Build a rapport and be certain you know their requirements

• Ensure they spend as much money as possible in the salon

• Understand the extent of their hairdressing skills and knowledge

• Update social media and know where they are going on holiday

Why is it important to listen carefully to your client’s responses to your questions when talking to them?

• To ensure that both you and the client are clear on their requests

• To ensure that both you and the client can update your social media

• To follow the requirements relating to Data Protection legislation

• You do not need to listen to provide an excellent hair service

What are the implications of changes to a client’s hair and scalp routine?

• An over production of natural protein

• It could limit or enable further services

• It will change hair from alpha to beta keratin

• Their record cards would be out of date

What are your legal responsibilities under the current consumer and retail legislation for describing the features and benefits of products?

• To ensure descriptions are accurate

• To ensure instructions are easy to read

• To ensure products are easy to use

• To ensure product prices are displayed

Which legislation covers the describing of the features and benefits of products and services?

• Data Protection

• Distance selling

• Health and Safety

• Sale of Goods

It is important to test the hair before a service to:

• apply products correctly and reduce the amount used

• ensure service times are quick and the stylist is on time

• prevent damage to the client’s skin and clothes

• prevent damage to the hair and offer the correct service

What are the potential consequences of failing to carry out tests?

• Cross contamination and infections

• Damaged hair and legal action

• Dry, rough scalp and wet clothes

• Test records will be out of date