Member Services training

What is not an acceptable item of clothing to wear to a shift?

• Close toed athletic shoes

• Member services polo

• Sweatpants

• name tag

When acting professional you should?

• Watch your language

• Do not occupy your time with things that distract you

• Keep your area clean

• all of the answer choices

When you are on shift you should be

• goofing off

• knowledgeable

• use your resources

• able to answer questions about the facility

We would rather

• depend on you

• rely on you

• chose you

• hope you show up

Shift Expectations

• cleaning list

• end of day report

• rec auto

• answer the phone / check voicemails

• assist customers / don't handle money

What are the 5 major things you need to do in member services?

• Communication, equity and inclusion, professionalism, critical thinking, and teamwork

• bonding, talking, group me, email, and subitup

• communication, equity, professionalism, critical thinking, bonding

• communication, equality, group me, subitup, and teamwork

What do we do in an evacuation code?

• Evacuate PT suite

• Evacuate Member Services

• help welcome desk

• call UPD

What qualifies a student membership?

• Valid JSU ID

• Enrollment in classes

• 18+ years old

• All of the above

What do dual enrollment students need?

• to be 17 years old or older

• be taking dual enrollment classes

• pay in full at the STUDENT ACCOUNTS OFFICE

• All answer options

How do you qualify to be a semester off student?

• take classes the semester prior

• take classes within the year

• promise to take classes the next semester

• take spring classes