Office Environment and Reception: Accommodations

The Americans with Disabilities Act of 1990 has affected medical facilities by ______.

• Limiting access

• Improving accessibility

• Reducing costs

• Increasing staff

The Americans with Disabilities Act (ADA) of 1990 was designed to make all public places accessible to individuals with _________.

• financial difficulties

• physical challenges

• educational needs

• mental health issues

Which year was the Americans with Disabilities Act (ADA) enacted?

• 1980

• 1990

• 2000

• 2010

Doors must be wide enough for what according to ADA requirements?

• Bicycles

• Wheelchairs

• Motorcycles

• Cars

If speaking is not effective, what can assistants do to ensure understanding for hearing-impaired patients?

• Write important messages on paper

• Use complex language

• Ignore the patient

• Speak louder

If a patient has no English-speaking ability, what should the office assistant do?

• Find an interpreter

• Speak louder

• Use complex language

• Ignore the patient

Assistants must be aware of patient confidentiality. True or False?

• True

• False

Deaf patients may communicate through _________.

• Sign language

• Body gestures

• Lip-reading

• All of the above.

What should office assistants do to avoid startling vision-impaired patients?

• Speak loudly

• Speak softly but clearly

• Use sign language

• Ignore them

For vision-impaired patients, what should be available?

• Large type or Braille

• Audio books

• Sign language interpreters

• Video guides