CHAPTER 14 TEST

What is the role of management in bringing resources to life in a business?

• To provide entertainment for employees

• To offer discounts to customers

• To provide vision and direction for the organization

• To reduce the number of employees

What does 'organizing' mean in the context of management?

• Determining a structure for both individual jobs and the overall organization

• Creating marketing strategies

• Hiring new employees

• Designing new products

What is the purpose of 'leading' in management?

• To create financial reports

• To direct and motivate people to achieve organizational goals

• To design office layouts

• To manage social media accounts

According to the text, what is one of the critical roles of management in a business environment?

• To resist any attempt to change.

• To envision and lock in positive organizational change.

• To focus only on past successes.

• To avoid any form of communication.

What approach is recommended for successful change management?

• Avoiding any form of change.

• Introducing change in small increments.

• Implementing large-scale changes immediately.

• Ignoring employee feedback.

What is a common theme among the best companies regarding employee work/life balance?

• Encouraging overtime

• Prioritizing family and health

• Offering stock options

• Providing free meals

What type of planning focuses on daily, weekly, and monthly operations?

• Strategic planning

• Tactical planning

• Operational planning

• Contingency planning

What is the purpose of a mission statement?

• To define the organization's purpose, values, and core goals

• To list the organization's financial assets

• To describe the organization's daily operations

• To outline the organization's employee benefits

What is one characteristic of effective strategic goals? (HINT SMART)

• Vague and open-ended

• Specific and measurable

• Based on intuition

• Focused on short-term gains

What is the purpose of an organization chart?

• To show the company's financial performance

• To represent the company's formal structure

• To outline the company's marketing strategy

• To display the company's product lines