WRS Study Guide #1

Bobby works in a law firm that has a very conservative corporate culture. The BEST workplace attire for Bobby would be

• Khaki pants, collared shirt, a tie that expresses personality, and loafers.

• Dark pants, sport coat, knit shirt, and dress shoes.

• A wool sweater, light pants, and dress shoes.

• A dark suit, collared shirt, tie, and dress shoes.

Why must all safety incidents be reported in a timely manner even if an injury appears to be insignificant?

• Injuries that seem insignificant are actually serious.

• The human resources department must intervene to offer sufficient funding.

• Employees are automatically granted a one-week paid leave according to federal regulations.

• Proper documentation ensures proper employee treatment.

Which of the following correctly identifies an effective problem-solving plan?

• Implement solution, define the problem. Collect facts and opinions, consider all solutions, and select a solution.

• Collect facts and opinions, define the problem, consider all solutions, select a solution, implement solution.

• Define the problem, collect facts and opinions, consider all solutions, select a solution, implement solution.

• Define the problem, collect the facts and opinions, consider all solutions, implement solution.

When working in a group with various cultures, the best practice is to:

Kerry works in a manufacturing facility as a technician. His job involves working with sheet metal. Due to budget costs, his company does not supply the personal protective equipment (PPE) needed to do his job. Kerry should: a. Tell his supervisor he will quit if the proper PPE is not supplied. b. Use a different type of material to protect himself while doing the work. c. Purchase the necessary PPE to set a good standard for others. d. Refuse to work without the PPE and speak to his supervisor.

• Tell his supervisor he will quit if the proper PPE is not supplied.

• Use a different type of material to protect himself while doing the work.

• Purchase the necessary PPE to set a good standard for others.

• Refuse to work without the PPE and speak to his supervisor.

When sending an email to a large group, using the 'bcc' (blind courtesy copy) feature that hides other recipients is the best way to follow proper email etiquette because:

• Emails can then be sent without identifying the sender.

• It reduces the file size of the email.

• Emails can then be sent to anyone.

• It respects the privacy of all.

Micah wants to announce the hiring of a new employee within the organization. What is the most appropriate way to share this information?

• Texting

• Twitter

• Instant messaging

How should you plan to complete an assigned task if you are worried about meeting the deadline/due date?

• Ask your supervisor for another task.

• Ask a coworker to assist you.

• Set a realistic, short-term goal.

• Take frequent breaks to prevent exhaustion.

Greenhouse A is larger than Greenhouse B. Greenhouse B is smaller than Greenhouse D. Greenhouse A is smaller than Greenhouse C. Which of the following is true?

• Greenhouse D is larger than Greenhouse A.

• Greenhouse D is larger than Greenhouse C.

• Greenhouse C is larger than Greenhouse B.

• Greenhouse C is larger than Greenhouse D.

A customer requests shipping of a specific product unavailable at their local store from another store. Nancy, the sales associate, does not know if this service is available. She should ____.

• Determine the answer by asking her supervisor.

• Tell the customer it will be worked out later.

• Explain to the customer that it would be better to return at another time.

• Tell the customer that her request cannot be approved.