Essential Skills for Hospitality Quiz

What is an important interpersonal skill in hospitality?

• Excellent Communication

• Technical Skills

• Mathematical Skills

• Artistic Skills

Why is patience important in hospitality?

• To ignore complaints

• To work faster

• To handle challenging situations

• To avoid talking to guests

What does product knowledge help hospitality employees do?

• Provide accurate information

• Avoid learning

• Ignore guest requests

• Work alone

What is a key aspect of effective listening?

• Asking clarifying questions

• Ignoring guests

• Talking over guests

• Daydreaming

What does multitasking involve?

• Doing one task at a time

• Switching between tasks quickly

• Ignoring tasks

• Taking long breaks

What creates a welcoming atmosphere?

• Silence

• Angry Tone

• Loud Voice

• Positive Tone

Why do soft skills matter in hospitality?

• No Guests

• More Breaks

• Less Work

• Guest Satisfaction

What should a hotel receptionist know about rooms?

• How to clean rooms

• How to avoid guests

• Room prices only

• Types of rooms available

What does a polished appearance convey?

• Professionalism

• Disinterest

• Laziness

• Confusion

What is a benefit of taking pride in your appearance?

• Boosts confidence

• Makes you less approachable

• Makes you tired

• Confuses guests