BUSA 1010 S2 - Chapter 9 - Motivating, Satisfying, and Leading E

What term refers to behaviors that indirectly benefit an organization, such as helping others?

• Counterproductive behaviors

• Citizenship behaviors

• Performance behaviors

• 
  Motivational behaviors

Which leadership style emphasizes employee participation and shared decision-making?

• Autocratic

• 
  Democratic

• 
  Task-oriented

• 
  Transformationa

According to Maslow’s Hierarchy of Needs, which need must be satisfied before esteem needs?

• Self-actualization

• Physiological

• Safety

• 
  Social

Which leadership style is characterized by leaders acting as mentors rather than commanders?

• Autocratic

• 
  Transformational

• Coaching

• Transactional

What is the primary goal of job redesign?

• 
  Increasing organizational control over employees

• Adding variety and responsibility to tasks to boost satisfaction

• Simplifying tasks for increased efficiency

• Implementing stricter performance metrics

What does McClelland’s Acquired Needs Theory identify as a basic human need?

• Self-esteem

• Achievement

• Equity

• 
  Morale

Which theory of motivation emphasizes the fairness of treatment compared to others?

• Expectancy theory

• Goal-setting theory

• Equity theory

• 
  Classical theory

What describes the “Hawthorne Effect”?

• 
  Productivity increases when employees feel management values them

• 
  Job satisfaction increases with salary increments

• Teams perform better when left unsupervised

• Leadership traits determine organizational success

What motivational strategy involves applying consequences to encourage desired behaviors?

• Job enrichment

• 
  Participative management

• 
  Reinforcement theory

• 
  Expectancy theory

Which term describes the extent to which an employee believes they can successfully perform a task?

• Self-esteem

• 
  Locus of control

• Self-efficacy

• 
  Emotional intelligence