chapter ,,

What impact do​ issue-based conflicts have on​ performance?

Question content area bottom

Part 1

• A.

  They diminish it.

• B.

  They enhance it.

• C.

  They offset it.

• D.

  They decrease it.

• E.

  The discourage it.

According to​ workers, which of the following is the LEAST likely cause of their poor​ performance?

Question content area bottom

Part 1

• A.

  Lack of motivation

• B.

  Inadequate organizational resources

• C.

  Insufficient supplies

• D.

  Uncooperative​ co-workers

• E.

  Problems in their environment

​_______________ is a characteristic of an accommodating response.

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• A.

  Using formal authority

• B.

  Using physical threats

• C.

  Satisfying​ others' concerns at the expense of your own

• D.

  Ignoring the claims of the other party

• E.

  Engaging in manipulation

The​ ____________________ approach is typically used by managers who are emotionally unprepared to cope with the stress associated with confrontations.

Question content area bottom

Part 1

A.

accommodating

B.

avoiding

C.

forcing

D.

collaborative

E.

compromising

• A

• B

• C

• D

• E

Which of the following is not one of the​ "rules of​ engagement" for effective conflict​ management?

Question content area bottom

Part 1

A.

Interject humor into the decision process.

B.

Focus on the facts.

C.

Share commonly​ agreed-upon goals.

D.

Work with less information.

E.

Maintain a balanced power structure.

• A

• B

• C

• D

• E

The four sources of conflict are​ (1) personality-defect,​ (2) informational​ deficiency, (3) role​ incompatibility, and​ (4) environmental stress. Which sources are​ correct?

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Part 1

A.

All the sources indicated are correct.

B.

All are correct except source 1.

C.

All are correct except source 4.

D.

Only sources 2 and 3 are correct.

• A

• B

• C

• D

• E

Which source of conflict is one of the more difficult to​ resolve?

Question content area bottom

Part 1

A.

Informational deficiency

B.

Personal differences

C.

Environmental stress

D.

Role incompatibility

• A

• B

• C

• D

• E

You manage individuals from many different countries and cultures. A manager​ remarks, "Well, they may be from different cultures but within the organization there is only one culture you need to worry​ about, the​ organization's culture." How should you respond to this​ statement?

Question content area bottom

Part 1

A.

You should disagree with the statement made by the manager.

B.

You should agree with the statement made by the manager.

C.

There is not enough information to decide.

• A

• B

• C

What would conflicts between people in the production and sales departments likely be based​ on?

Question content area bottom

Part 1

A.

Environmental stress

B.

​Personality-defect theory

C.

Personal differences

D.

Informational deficiency

E.

Role incompatibility

• A

• B

• C

• D

• E

Downsizing encourages which type of interpersonal​ conflict?

Question content area bottom

Part 1

A.

Personal differences

B.

Environmental stress

C.

Information deficiency

D.

Role incompatibility

E.

​Personality-defect theory

• A

• B

• C

• D

• E