chapter ,,

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University

10 Qs

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chapter ,,

chapter ,,

Assessment

Quiz

Business

University

Hard

Created by

DANAH Bin Jadid

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What impact do​ issue-based conflicts have on​ performance?

Question content area bottom

Part 1

A.

They diminish it.

B.

They enhance it.

C.

They offset it.

D.

They decrease it.

E.

The discourage it.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

According to​ workers, which of the following is the LEAST likely cause of their poor​ performance?

Question content area bottom

Part 1

A.

Lack of motivation

B.

Inadequate organizational resources

C.

Insufficient supplies

D.

Uncooperative​ co-workers

E.

Problems in their environment

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt


​_______________ is a characteristic of an accommodating response.

Question content area bottom

A.

Using formal authority

B.

Using physical threats

C.

Satisfying​ others' concerns at the expense of your own

D.

Ignoring the claims of the other party

E.

Engaging in manipulation

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The​ ____________________ approach is typically used by managers who are emotionally unprepared to cope with the stress associated with confrontations.

Question content area bottom

Part 1

A.

accommodating

B.

avoiding

C.

forcing

D.

collaborative

E.

compromising

A

B

C

D

E

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not one of the​ "rules of​ engagement" for effective conflict​ management?

Question content area bottom

Part 1

A.

Interject humor into the decision process.

B.

Focus on the facts.

C.

Share commonly​ agreed-upon goals.

D.

Work with less information.

E.

Maintain a balanced power structure.

A

B

C

D

E

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The four sources of conflict are​ (1) personality-defect,​ (2) informational​ deficiency, (3) role​ incompatibility, and​ (4) environmental stress. Which sources are​ correct?

Question content area bottom

Part 1

A.

All the sources indicated are correct.

B.

All are correct except source 1.

C.

All are correct except source 4.

D.

Only sources 2 and 3 are correct.

A

B

C

D

E

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which source of conflict is one of the more difficult to​ resolve?

Question content area bottom

Part 1

A.

Informational deficiency

B.

Personal differences

C.

Environmental stress

D.

Role incompatibility

A

B

C

D

E

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