23 - Nonverbal Communication in Organizational Behavior

Which of the following is NOT a type of nonverbal communication mentioned in the document?

• Facial expressions

• Body language

• Written emails

• Tone of voice

According to the document, what is the least impactful element of communication?

• Body language

• Tone of voice

• Words

• Facial expressions

Maintaining good posture and open body language can positively influence how others perceive us in the workplace. True or False?

• True

• False

The study published in the Journal of Positive School Psychology found that leaders using upward palm gestures led to increased ________ among employees.

• Job satisfaction

• Job dissatisfaction

• Confusion

• Indifference

Which of the following is NOT a part of paralanguage?

• Tone

• Pitch

• Volume

• Eye contact

What challenges might arise in human-robot interactions regarding nonverbal communication?

• Misinterpretation of cues

• Enhanced understanding

• No challenges

• Improved efficiency

How can AI be programmed to interpret and respond to human nonverbal cues effectively?

• By ignoring nonverbal cues

• By using advanced algorithms

• By relying solely on verbal communication

• By mimicking human behavior.

Fill in the blank: Friendly facial expressions, attentive body language, and a warm tone of voice can enhance the customer experience and build ______.

• Misunderstanding

• Loyalty

• Confusion

• Distance

Emotional intelligence in nonverbal communication involves the ability to ______.

• Ignore others' cues

• Read and respond to others' nonverbal cues

• Focus only on verbal communication

• Avoid emotional expressions.

What role should managers play in promoting effective nonverbal communication within their teams?

• No role

• Modeling effective nonverbal communication

• Discouraging communication

• Focusing only on written communication